Exchange Policy
1. Scope of Policy
This exchange policy applies to all furniture and related accessories sold to U.S. customers on the Kincotrade website.
2. Exchange Period
Customers may request an exchange within 14 days of receiving the product if they are not satisfied, with no reason required.
3. Exchange Conditions
Products returned must be brand new and unused.All original packaging, accessories, and manuals are required to be sent back with the item.
4. Exchange Request Process
Customers must submit an exchange request to Kincotrade via email and provide their order number.
5. Exchange Confirmation
Kincotrade will confirm within 24 hours of receiving the request whether the exchange can be processed and provide the customer with detailed instructions and important notes.
6. Exchange Shipping Address
Please send the product for exchange to:
9381 SILENT OAK CIR, WEST PALM BEACH, FL 33411，United States
7. Shipping Costs
All shipping costs for exchanges are fully covered by Kincotrade. Customers do not need to pay any additional fees.
8. Product Inspection
Upon receiving the exchanged product,Kincotrade will inspect it to ensure it meets the exchange conditions (new and unused, complete packaging and accessories).
9. Exchange Processing
Products that meet the conditions will be replaced as soon as possible, typically within 2 business days.
10. Products Not Meeting Conditions
If a product does not meet the exchange conditions, Kincotrade will contact the customer to explain the situation and arrange for the product to be returned or reject the exchange.
11. Customer Support
Customers can contact the Kincotrade support team via email or phone during the exchange process to receive guidance or assistance.
12. Changes and Updates
Kincotrade reserves the right to modify this exchange policy. Updates will be announced on the website or sent via email to customers.
13. Company Information
This website is owned by KINCO TRADE LLC
Company Name: KINCO TRADE LLC
Address: 9381 SILENT OAK CIR, WEST PALM BEACH, FL 33411，United States
EIN:87-3660393
Phone:+1 7068511072
Email: info@kincotrade.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (EST)
Please contact us via email – we will respond within 24 hours.