Wooden accent chair with gray upholstery and armrests 55 x 55 x 80cm

1. Scope of Policy

This exchange policy applies to all furniture and related accessories sold to U.S. customers on the Kincotrade website.

2. Exchange Period

Customers may request an exchange within 14 days of receiving the product if they are not satisfied, with no reason required.

3. Exchange Conditions

Products returned must be brand new and unused.All original packaging, accessories, and manuals are required to be sent back with the item.

4. Exchange Request Process

Customers must submit an exchange request to Kincotrade via email and provide their order number.

5. Exchange Confirmation

Kincotrade will confirm within 24 hours of receiving the request whether the exchange can be processed and provide the customer with detailed instructions and important notes.

6. Exchange Shipping Address

Please send the product for exchange to:
9381 SILENT OAK CIR, WEST PALM BEACH, FL 33411，United States

7. Shipping Costs

All shipping costs for exchanges are fully covered by Kincotrade. Customers do not need to pay any additional fees.

8. Product Inspection

Upon receiving the exchanged product,Kincotrade will inspect it to ensure it meets the exchange conditions (new and unused, complete packaging and accessories).

9. Exchange Processing

Products that meet the conditions will be replaced as soon as possible, typically within 2 business days.

10. Products Not Meeting Conditions

If a product does not meet the exchange conditions, Kincotrade will contact the customer to explain the situation and arrange for the product to be returned or reject the exchange.

11. Customer Support

Customers can contact the Kincotrade support team via email or phone during the exchange process to receive guidance or assistance.

12. Changes and Updates

Kincotrade reserves the right to modify this exchange policy. Updates will be announced on the website or sent via email to customers.

13. Company Information

This website is owned by  KINCO TRADE LLC

Company Name:  KINCO TRADE LLC

Address: 9381 SILENT OAK CIR, WEST PALM BEACH, FL 33411，United States

EIN:87-3660393

Phone:+1 7068511072

Email: info@kincotrade.com

Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (EST)

Please contact us via email – we will respond within 24 hours.

1. Scope of Policy

This cancellation policy applies to furniture and home goods, including related accessories, sold by Kincotrade online store to customers within the United States. By browsing or placing an order, customers agree to comply with this policy.

2. Right of Cancellation

Under U.S. consumer protection principles, customers may request to cancel their order within 14 days of receiving the product if they are not satisfied, without providing a reason.

3. Applicable Customers

This policy applies to all consumers. 

4. Cancellation Conditions

Products requested for cancellation must be in a brand-new or unused condition,

suitable for resale, and include all original packaging, accessories, and manuals.

5. Overview of Cancellation Process

Customers must submit a cancellation request to Kincotrade via email, including the order number and product details.

6. Cancellation Email Address

Please send cancellation requests to:info@kincotrade.com.We will confirm receipt of your request within 24 hours.

7. Review and Confirmation

Upon receiving the request, Kincotrade will verify the product condition and send a cancellation confirmation email once the criteria are met.

8. Refund Processing

After cancellation confirmation, the payment will be refunded to the original payment method. Refunds are typically processed within 2 business days of confirmation.

9. Return Shipping Costs

Return shipping costs are covered by Kincotrade. Customers do not need to pay for shipping themselves.

10. Return Address

Please return products to:
9381 SILENT OAK CIR, WEST PALM BEACH, FL 33411，United States

11. Exceptional Cases

If a product is damaged during transit or fails verification, Kincotrade will contact the customer to agree on a resolution.

12. Contact Information

For any cancellation-related inquiries, customers may contact us via:

Phone:+1 7068511072

Email: info@kincotrade.com

We commit to responding within 24 hours.

13. Governing Law

This policy and customer cancellations are governed by applicable U.S. consumer protection laws.

14. Transparency of Information

All cancellation requests and processes are confirmed via email, ensuring customers are informed of every step and the refund status.

15. Recordkeeping and Archiving

Kincotrade will retain records of all cancellations and related communications for future reference and service improvement.

16. Company Information

This website is owned by KINCO TRADE LLC

Company Name:  KINCO TRADE LLC

Address: 9381 SILENT OAK CIR, WEST PALM BEACH, FL 33411，United States

EIN:87-3660393

Phone:+1 7068511072

Email: info@kincotrade.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00PM (EST).
Please contact us via email - we will respond within24 hours.